Refund Policy

1. About this policy

This policy explains when and how you can get a refund for a paid subscription to The PreList. It expands on section 7 of our Terms of Service; if the two ever differ, the Terms take precedence.

The service is operated by THE PRELIST LTD, a company registered in England and Wales (company number 16946050) with registered address at 124 City Road, London, United Kingdom, EC1V 2NX.

2. The 14-day cooling-off period

Under UK consumer law, you have the right to cancel a new digital subscription within 14 days of purchase for a full refund, provided you have not begun using paid features. This applies to both monthly and annual plans and begins on the date your first payment is processed.

By starting to use paid features (including running an analysis or a persona review during a paid period), you consent to immediate performance and waive the 14-day right of withdrawal.

This section applies to purchases made on or after 9 August 2026. For earlier purchases, the cooling-off terms in force at the time of purchase apply.

3. Monthly subscriptions

Monthly subscriptions are billed on a recurring basis. You can cancel at any time from your account settings:

• Cancellation takes effect at the end of the current billing period, and you keep access to paid features until then.
• Outside the cooling-off period described above, no refund is issued for the current billing period.

4. Annual subscriptions

Annual subscriptions involve a larger upfront payment. The following applies:

• A full refund is available within the 14-day cooling-off period, subject to the same waiver once you begin using paid features.
• After the cooling-off period, no partial or pro-rata refunds are issued.
• If you cancel after the cooling-off period, you keep access to paid features for the remainder of your annual billing period.

5. Free trials

The Pro plan includes a 30-day free trial when you start a new subscription. You will not be charged during the trial, and you can cancel at any time before it ends at no cost. If you do not cancel, your subscription starts automatically and the refund terms above apply from the date of the first charge.

6. How to request a refund

Email enquiries@teamprelist.com and include:

• The email address associated with your account.
• The date of purchase.
• Your reason for requesting a refund (optional, but it helps us improve).

We aim to acknowledge refund requests within 2 business days.

7. Refund processing

Approved refunds are processed to your original payment method through Stripe, our payment provider. Please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank or card issuer.

8. Discretionary refunds

We may, at our sole discretion, offer refunds or credits outside the terms described above in exceptional circumstances. Each case is reviewed individually.

9. Billing disputes

If you have a concern about a charge, please contact us at enquiries@teamprelist.com before initiating a dispute with your bank or card provider. We are committed to resolving billing issues quickly and fairly, and reaching out to us first helps avoid unnecessary delays.

10. Changes to this policy

We may update this policy from time to time. Material changes will be communicated by email or in-app notification at least 14 days before they take effect. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact us

For any question about this policy, email enquiries@teamprelist.com or write to: